[24]7.ai-rp-everest-group-conversational-ai-technology-vendors-2021

First Name

Email

Phone Number

Q 1. What are you planning to improve in your contact center within the next year?
Increase Automation (e.g. Chatbots, IVR Automation, etc.) Drive More Digital Volume Improve Agent Performance (e.g. Agent Assist AI etc.) 360 Degree Analytics (e.g. Improve Efficiency & Agent Compliance) Consolidate Multiple Vendors (Technology & BPO) None

Q 2. Which digital transformation strategies are you planning to implement within the next year?
Digital First Engagement Introduce Asynchronous Messaging Engage With a Customer Experience as a Service (CXaaS) Provider None

Q 3. What is your contact center’s main goal this year?
Improve Customer Loyalty & CX (NPS or CSAT) Cost Savings Improve Agent Experience Increase Revenue (Assisted Sales) Digital Transformation or Acceleration None