Hexaware – Leveraging Technology for Advanced CX at Scale for Hi-Tech firms

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Q 1. What are the challenges you are facing with respect to managing your contact center today?
Monetary Inefficiency of Legacy/on-premise infrastructure Limitations on enabling new technologies Adapting to seasonal demands Poor knowledge management No current challenges

Q 2. In the current pandemic scenario, are you evaluating to add new partners?
Yes, looking forward to a cloud based WAHA model delivered from anywhere Yes, looking for an onshore/offshore hybrid delivery model Yes, looking for only cloud-based contact center No, we are not looking for a new partner

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