Hexaware BPS-the-future-of-contact-centres-is-technology-amplified-by-empathy

First Name

Phone Number

1. What are the challenges you are facing with respect to managing your contact center today?
Monetary Inefficiency of Legacy/on-premise infrastructure Limitations on enabling new technologies Adapting to seasonal demand Poor knowledge management No current Challenges

2. In the current pandemic scenario, are you evaluating to add new partners?
Yes, looking forward to a cloud based WAHA model delivered from anywhere Yes, looking for an onshore/offshore hybrid delivery model Yes, looking for only cloud-based contact center No, we are not looking for a new partner

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The future of contact centres is technology, amplified by empathy